What We Do Best

Training! Our experienced, certified instructors make the difference. For managers looking to enhance their skills and insights on a wide range of subjects, there is no better program. Courses are designed to let you customize the learning experience by focusing on specific areas of interest. All courses cover the key challenges you need to address to successfully elevate your contact center to new levels of excellence. We offer our course in person across the country and online around the world.

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  Upcoming Call Center Management Certification Dates:

AAA Mid Atlantic, Hamilton NJ (near Philadelphia)
September 09-12, 2008
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Chicago, IL Plus tour of AMA Call Center
September 23-26, 2008
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Atlanta, GA Plus tour of State of the Art center
October 07-10, 2008
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  Upcoming People Management Certification Dates:

AAA Mid Atlantic, Hamilton NJ
September 09, 2008
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Chicago, IL
September 23, 2008
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Atlanta, GA
October 07, 2008
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  Upcoming Operations Management Certification Dates:

AAA Mid Atlantic, Hamilton NJ
September 11, 2008
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Chicago, IL
September 25, 2008
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Atlanta, GA
October 09, 2008
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  Upcoming Technology Management Certification Dates:

AAA Mid Atlantic, Hamilton NJ
September 10, 2008
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Chicago, IL
September 24, 2008
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Atlanta, GA
October 08, 2008
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  Upcoming Performance Management Certification Dates:

AAA Mid Atlantic, Hamilton NJ
September 12, 2008
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Chicago, IL
September 26, 2008
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Atlanta, GA
October 10, 2008
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